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helping other drivers

What to Do When You See a Motorist Who Needs Roadside Assistance

The thing about bad luck is that it seems like everyone gets their turn with it. Sometimes you’re the poor chump stranded on the side of the road, sometimes you’re the witness driving past. 

Poor weather, mechanical breakdowns, collisions, and many other hazards of the road can leave drivers in dangerous positions. 

If you spot another driver in an emergency, offering your help can make a huge difference. But it’s important to pull over with a plan of action, so you can safely and effectively aid the situation. 

Here are 5 steps to take when you see another motorist who needs roadside assistance:

Get to Safety

When approaching a broken-down vehicle, use caution. If your fellow motorist was affected by bad weather, poor visibility, or unsafe road conditions, you could also be in danger.

When it is safe to pull over, turn on your blinking hazard lights, and park as far away from the road as possible. Anyone involved in the breakdown should also get away from the road.

Call 911 If Necessary

Assess the scene and check on everyone involved. If there was a major collision, you may need to call the police. 

If anyone has any serious injuries, call 911 immediately. This will notify an ambulance of your location, and help will arrive quickly. 

Minor scrapes can likely be taken care of with a first aid kit. Hopefully, you keep one in your car. 

Remain Calm

Remember, a clear head is always the best tool for dealing with stressful situations. 

The stranded motorist is probably going to be a little shook up, so do your best to calm them down. Ask them to take deep breaths if they are overwhelmed. Remind them that you are here to help, and everything will be okay.

Call a Towing Company

Your next step is to call a towing company to the location. They will be able to remove the damaged vehicle from the scene of the accident and deliver it to a nearby auto body shop.

They can also help with minor roadside assistance services, such as refilling a gas tank, charging a dead battery, or changing any flat tires. 

Towing companies are the experts of roadside mishaps, so even if you’re unsure what the issue is, they can figure it out. 

Be Patient and Alert

While you are waiting for the tow truck, try your best to be calm and patient. Stay a safe distance from the road at all times. 

Remain vigilant of the nearby traffic and approaching vehicles. This is especially important during poor weather conditions, or if the breakdown occurred due to a road hazard. 

When help arrives, you can have the peace of mind knowing the stranded pedestrian is in good hands. Then, give yourself a pat on the back for helping out, and go on with the rest of your commute.

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We provide fast and reliable roadside assistance, 24 hours a day, 7 days a week. Our team of experts can fix a variety of auto issues, or tow your car safely to a trusted mechanic. Give us a call now to learn more!

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